Your privacy is important to us and Truce Mediation is committed to protecting and respecting it.
Under data protection law, we are considered to be a ‘controller’. As a controller, we are responsible for, and control the processing of, your personal data. Both Tom Russell (Mediator) and Hannah Scothern (Business Manager) are registered as data controllers with the Information Commissioner’s
Office, which is the UK’s supervisory authority for data protection matters.
Personal information provided by users on our website will be processed in accordance with the principles outlined in the Data Protection Act 2018 and the General Data Protection Regulations (collectively referred to as "the Data Protection Legislation").
Personal data is any information relating to an identifiable individual either directly or indirectly.
Anonymous data, from which a person’s identity has been removed, is not personal data.
In the course of our business – namely providing mediation services - we may collect the following personal data about you:
We collect or obtain personal data in three main ways:
To process personal data, we must have a lawful basis. We always ensure that this is the case. Our most frequently used legal bases for collecting or using personal information to provide services on which we rely are set out below.
We will only use your personal data for the purposes for which we collected it, unless we fairly consider that we need to use it for another reason and that is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible
with the original purpose, please contact us.
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to carry out our business services. Most commonly, we will use personal data in the following circumstances:
Under Data Protection Law, all European residents have the following rights related to their personal data:
Further information about your information rights is available on the ICO’s website.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us through the contact information below.
In some circumstances we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively in these circumstances we may refuse to comply with your request.
We may provide your personal data to the following recipients for the purposes set out in this Privacy Notice:
We may also disclose your information if required by law or to protect our legal rights.
In all cases, we require third parties to use your data lawfully and only for specified purposes, and to observe strict standards of security.
We have security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. We take all reasonable steps to keep your data safe and secure and to ensure that only those with a legitimate interest to access your data can do so.
Please contact us via email at enquiries@trucemediation.co.uk if you would like more information about this.
We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes for which we collected it, or the length of time required in order to satisfy any legal, regulatory or accounting requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. By clicking on any link, you will leave this website and this Privacy Notice will no longer apply. We
encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
We may store your contact details, and carry out marketing profiling activities, for direct marketing purposes.
If you have given your consent, or if we are otherwise permitted to do so, we may contact you about our services that may be of interest to you.
You may opt out at any time. We never pass your details to third parties so that they can market to you for their own purposes.
We may update our Privacy Notice from time to time. Our Privacy Notice will always be available on our website and can be checked at any time.
We hope that you will be satisfied with the way in which we approach and use your personal data. Should you find it necessary, you have the right to raise a concern with our supervisory authority, the Information Commissioner’s Office: https://ico.org.uk/, where both our Mediator, Tom Russell,
and Business Manager, Hannah Scothern are each individually registered.
However, we very much hope that if you have a complaint about the way in which we handle your personal data, you will contact us in the first instance by email at enquiries@trucemediation.co.uk so that we have an opportunity to resolve it.
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, please email us at enquiries@trucemediation.co.uk.
